Health Plan Business and Technology Views

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  • Payer Vendors Focus on Building Provider Market Experience
    Entry posted Jul 16 by Janice Young , tagged Care Management, Consumerism, Healthcare Reform

    TriZetto, with a large technology footprint in the US healthcare payer commercial market, announced on July 15 a new CEO to fill the position previously held by Jeff Margolis.  What makes this announcement unique is the selection, Trace Devanny.  Trace, a 20 year veteran in healthcare informatics comes to TriZetto from Cerner Corporation, where he "oversaw the company's operations in more than 25 countries."  According to TriZetto, Trace's extensive experience in the provider market is expected to support and contribute to TriZetto's vision of its Integrated Health Management Strategy.

  • AHIP 2010: What's Hot and What's Not100%
    Entry posted Jun 17 by Janice Young , tagged Best Practices, Business Intelligence, Consumerism, Healthcare Marketing and Sales, Healthcare Reform

    The annual AHIP Institute 2010 meeting was held last week in Las Vegas.   What was hot, along with the 108 degree temperatures:  assessment of the medical loss ratio target implications, positioning for the individual market; technology as enabler of efficiency.  What's not:  ICD-10.

  • More on Healthcare Sustainability: Finally Focusing on...
    Entry posted May 19 by Janice Young , tagged Best Practices, Care Management, Consumerism, Healthcare Marketing and Sales, Healthcare Reform

    A glaring omission in the last blog  was a discussion of individual health in the emerging healthcare sustainability model. At a recent conference hosted by Microsoft, the group engaged in a conversation of healthcare cost and quality improvements that focused on sustaining individual health – catching individuals before they landed in the category where expensive intervention and services were needed. Past blogs and other industry articles in the past six months have discussed the tremendous opportunities for savings through promotion of health and illness avoidance - particularly for the top 5-6 chronic illnesses in the US.

  • Sustainability: Entering the Healthcare Vernacular
    Entry posted May 3 by Janice Young , tagged Business Intelligence, Consumerism, Customer Relationship Management, Healthcare Marketing and Sales, Healthcare Reform, Sales Force Effectiveness

    In this past quarter of annual industry conferences and user groups, the notion of Sustainability has entered the vernacular of the healthcare market.  Driven by healthcare reform and cost pressures, sustainability is a platform for business decisions and future market success.  In this blog, we begin to decode the new sustainability messaging:

  • Healthcare Reform: New Market Advantages for Integrated...
    Entry posted Apr 9 by Janice Young , tagged Best Practices, Care Management, Healthcare Marketing and Sales, Healthcare Reform

    Healthcare reform creates new markets, new consumers and…escalates cost pressures.  In both business and technology markets, collisions opportunities between payer and provider processes and investments abound.  The greatest synergies for consumer engagement, cost control and quality improvement likely rest with those delivery systems in which the insurance, health, wellness and clinical processes and systems are integrated and aligned. More than a few healthcare payers in recent weeks reported considering the reform era advantages of the payer-provider model.

  • Note from HIMSS for Payers – An Actionable Advice...
    Entry posted Mar 16 by Janice Young , tagged Best Practices, Business Intelligence, Care Management, Consumerism, Healthcare Marketing and Sales

    Reflecting legislative discussion and national debate, meaningful use investment was a dominant HIMSS theme.  With multitudes of options for establishing an electronic health record core, now the discussion moves on to “what do we do with the data?” to execute and demonstrate meaningful use. Many of the next steps of investment for meaningful use mirror actionable information and business intelligence investment among healthcare payers during the past 12-24 months and much of the planned investment in 2010 and 2011.  Duplicate and unaligned investment suggests a coming collision and considerable technology and business market confusion.  With this category at the top of the technology investment list for both payer and provider markets, wasted investment is also likely without careful attention to rationalization and alignment.

  • Shifting Tide of Healthcare Reform: Managing in the Emerging...
    Entry posted Feb 19 by Janice Young , tagged Best Practices, Business Intelligence, Consumerism

    As the national healthcare reform debate goes back to the drawing board, the spotlight is refocused on state and and regional initiatives. State and regional initiatives have been unflagging active during the national debate.  Notable recent announcements and trends in 2010 include renewed state assessments of newer architectures and applications to improve technology costs, transaction efficiency and access to information of public programs. Commercial and regional markets also reflect continued and renewed investment in health information exchanges, a resurgence of provider owned health plans and integrated delivery systems, and, yet again, renewed collaborative attempts among healthcare payers. AHIP and Blue Cross Blue Shield Association announced the extension last week of a pilot program in New Jersey, begun last fall, in which health care payers coordinate key administrative transactons in common formats through a single provider portal.

  • Fresh Technology Movement in the State Medicaid Markets
    Entry posted Jan 22 by Janice Young , tagged Best Practices, Component and SOA Technology Adoption

     Unrelenting cost and market challenges are creating new technology movement and opportunities in the US State Medicaid markets.  In 2009, a variety of technology models have emerged for the State Medicaid market, including vendors refreshing traditional legacy models and also introducing flexible COTS options. This week, Molina Healthcare announced a definitive agreement to acquire the Health Information Management (HIM) business of Unisys Corporation. This business unit provides technology solutions and services for the administration of State Medicaid programs.

     

     

     

  • An All Payor Claims Database –A New Era of Mandated...
    Entry posted Jan 7 by Janice Young , tagged Business Intelligence, Care Management

    On December 18, it was reported that the Department of Health and Human Services announced plans to build a database of claims records from all healthcare payers to strengthen its analysis of healthcare trends and treatment outcomes. This initiative comes from ARRA funding to establish and promote better comparative effectiveness research.

  • Actionable Advice: What about Payer/Provider Alignment -...
    Entry posted 12/15/09 by Janice Young , tagged Best Practices, Business Intelligence, Consumerism, Medical Home

    In previous blogs, I have discussed the emerging "actionable advice" solutions in the healthcare payer market. On December 8, we presented an IDC Health Insights webinar on healthcare payer actionable advice initiatives amidst the reforming market.  Healthcare payers and vendors are actively investing in analytics, workflow, predictive modeling, visualization and a myriad of related technologies that will sift through the ever increasing information stores to identify critical information upon which an action can take place to reduce costs and/or improve outcomes.  These analytics are or are planned to be integrated or embedded into a wide variety of healthcare payer solutions by the end of 2010.  It is action based on information to improve health and outcomes, not just information, that the healthcare market really seeks.  And this notion is also at the heart of the "meaningful use" discussion/debate around EMR investment.