On January 28th, I attended an event put on by the Massachusetts Bankers Association for CEO's and Senior Management. The well attended event was an opportunity for bankers of smaller institutions to discuss some of their biggest challenges and to think strategically about the road ahead. A keynote at the end by Claire Shipman of ABC News helped to frame the political landscape and the impact Washington has over the banking industry.

In talking with CEO's, CIO's, and business unit heads, I started to think about what are the things that banks can specifically do to help their clients? Is it more technology? More efficient branches? Longer hours? Or is it offering all of the above?  I have developed a poll on LinkedIn to get your thoughts on the subject.  Please, take a moment to take the poll and leave me feedback here in our community. You must be a member of LinkedIn to take the poll.  I will post the results later in our community.