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Government Services Delivery

  • Three Cheers for IT Dashboard 2.0
    Entry posted Jul 20 by Adelaide O'Brien , tagged Accountability/Reporting, Open Government, Performance Management
    Three Cheers for IT Dashboard 2.0

    It was just over a year ago, in June of 2009 that Vivek Kundra, Federal CIO, launched the first version of the IT dashboard,  targeting the over $30 billion of IT projects that were either behind schedule or over budget. Last week OMB launched IT Dashboard  2.0 with new, improved features that provide mobile access, the ability to dive deeper into the data, and more options in creating program comparisons.  

  • You Can’t Argue With Well Implemented Performance...
    Entry last edited Jun 29 by Sandra Collins , tagged Accountability/Reporting
    You Can’t Argue With Well Implemented Performance Management

    We all know that well-implemented performance management increases the likelihood of successful implementation of IT programs. What caught my eye in the title of this article Federal procurement officials not ready for Web 2.0, survey says -- Federal Computer Week , was the reference to Web 2.0, and survey results that reveal  “While nearly half of federal procurement professionals want to improve transparency, most are not ready to leverage Web 2.0 technologies or invite citizens to participate.” Indeed, with any new technology resistance is expected, and adoption by the masses follows a deployment curve. However, what troubles me about the survey referred to in this article is not the lack of adoption of Web 2.0, but the lack of adoption of more traditional practices, particularly performance management as evidenced by the low use of Earned Value Management.

Global Government: IT in the Economy

  • The District of Columbia: e-Government Gone Wrong
    Entry posted Jul 29 by Thom Rubel , tagged Citizen Satisfaction, Constituent Engagement, North America
    The District of Columbia: e-Government Gone Wrong

    The District of Columbia government has fallen into the trap that we warn our government clients to avoid.  Namely, raising citizen expectations through the implementation of e-government and 311/CRM systems and then not delivering.  How do I know?  I'm a resident.

    Under the leadership of now Federal CIO Vivek Kundra, DC was a promising example of e-government and open government innovation.  My colleague Adelaide O'Brien, who focuses on government services delivery, has not only written about DC's innovations, but often cites (as did I) them as an example of effective local government IT implementations designed with citizen needs in mind.  They may have been designed that way, but based on my recent experiences, technology is overpromising what the city can deliver.

  • Recent U.S. Government IT Spending Freeze: Big Chill for IT...
    Entry posted Jul 19 by Thom Rubel , tagged Accountability/Reporting, Government IT Infrastructure, Infrastructure Optimization
    Recent U.S. Government IT Spending Freeze: Big Chill for IT Companies?

    There was an article in the Wall Street Journal last week entitled " U.S. Freeze on Technology Projects Sends Shivers Through the Industry."  It got the attention of a couple of people up the line in our organization and I suspect the IT vendors in the government market got more than one alert from their web monitoring services.  Needless to say, we're getting questions from our vendor clients like "What's this mean for federal IT spending?  Is it going to slow down?  Are the Feds cutting back?  What's going to happen?"  All well and good, those are questions we're in the business of answering.  So, what do we tell them?

Government IT Infrastructure

  • TV White Space - The New Government Wireless Net?
    Entry posted Jun 25 by Shawn P. McCarthy , tagged Citizen Satisfaction, Constituent Engagement, Government IT Infrastructure, Infrastructure Optimization, North America, Services Management
    TV White Space - The New Government Wireless Net?

    The future of city-wide government wireless networking, including smart grids, may very well be found on television.

    Actually, it may be found within the so-called "white space" of this country’s television broadcasting system. By the time the United States switched from analog to digital TV broadcasting in February 2009 several computer companies had already lobbied the Federal Communications Commission (FCC) to open up portions of the old analog space for other types of uses. The FCC did several tests prior to the switch and determined that 300MHz to 400MHz of unused spectrum could be made available for unlicensed use.

  • Tagged Data Authority Engine - Let's Build It!
    Entry last edited Apr 20 by Sandra Collins , tagged Cloud, Government IT Infrastructure, Infrastructure Optimization, North America, Open Government, Performance Management, Security, Shared Services, System Consolidation, Virtualization
    Tagged Data Authority Engine - Let's Build It!

    This week, IDC Government Insights introduces a concept that we’re calling the Tagged Data Authority Engine (TDAE).  We’re also issuing a call for government-wide coordination that can help build the actual set of solutions that the TDAE proposes.

    The idea behind the TDAE is to improve the quality and accuracy of data that is shared between federal agencies and also between local, state and national government entities. The need for this type of solution is increasingly important as the government expands its use of data fusion centers, shared service centers, and cloud services. Right now, these centers could be importing outdated data without realizing it.

    Our TDAE idea evolved out of multiple conversations with government IT administrators, who told us, quite frankly, that when data is shared between agencies it is often done in a way that eventually leads to incorrect or outdated information. The main issue? Once sets of data are exchanged they often are not updated in a routine way, and it’s not always possible for the agency that receives a file to know how old a set of data is, or who controls it.

Government Forum: Join the Conversations

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QuestionWeb 2.0 Tools: What Works?11052Adelaide O'Brien9/30/09

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